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Information

Bodmin & Wenford Railway Terms and Conditions

General

Whist every effort will be made to adhere to the published timetable, all dates, times and services are subject to amendment or cancellation.

The Bodmin & Wenford Railway Plc. cannot be held responsible for any loss or inconvenience should it become necessary to alter or cancel the advertised services.

The BWR reserve the right to ask any member of the public to leave the railway if it is deemed necessary to do so, including if they are seen using abusive language, unruly behaviour that is likely to cause themselves or others harm or damage any property.

Dogs are allowed to travel, but are not allowed to stand on the seating or tables. You may be asked to leave if they do so.

No alcohol other than that purchased on the railway, unless by agreement with the management, may be consumed on our property. You will be asked to leave if you do so.

Tickets should be purchased at the station ticket office before boarding the train. It is an offence to travel without a ticket.

Late Arrivals

We advise you to check the timetable before travelling and allow at least 30 minutes before the time of departure to park your car, purchase your tickets and board the train.

Under no circumstances will the train be delayed for latecomers, even if the rest of the party is already on the train.

No refunds will be given for missed trains.

Bookings

All bookings are subject to availability, varying ticket terms and conditions may apply.

You may pay over the phone by credit card or by sending a cheque or you can call in and pay cash. Some bookings can be made over the Internet.

An administration fee may be applicable on some bookings.

Vouchers are available. One month’s notification must be given to the BWR of your chosen date of travel.

Advance reservations are held for 7 days and are cancelled if payment or deposit is not received in that period. A minimum deposit of 25% will be required for all bookings.

All payments should be made in one transaction, unless a deposit has been agreed. Payment by instalments is not accepted for any bookings.

When payment has been received your tickets will be dispatched via the method selected when you made your purchase.

Tickets will be posted as soon as possible. Please allow 14 - 21 days for delivery. Alternatively tickets can be collected from Bodmin General ticket office.

Changes, Cancellations and Refunds

It may be possible to change the date and time of a ticket once it has been confirmed, depending on the type and availability.

Changes will carry a minimum of £5.00 administration fee.

If you choose not to use your ticket, refunds will depend on the conditions applicable to each ticket type and refunds may not be given on certain types. The issuing of refunds will be at the discretion of the Duty Officer.

Cancellations and refunds will carry a minimum of a £5 administration charge.

Damage
Passengers will be held responsible for any damages they may cause to any part of the railway stock or premises and will be charged the full cost of repairs.

Group Bookings

All bookings are treated as provisional until a minimum of 25% of the total cost has been received as a deposit. The deposit must be received within 7 days of booking or the order will be cancelled without notice.

The client must inform the Bodmin & Wenford Railway of the anticipated group numbers and required train not less than 7 days before the date of travel.

Final numbers must be given to the BWR at least 48 hours prior to the booked date. The amount payable by the client will be calculated on this final number or who actually attend, whichever is the greatest.

Payment of the remaining balance is due on the day of travel and is payable at the booking office at Bodmin general, unless credit has been prearranged with the Bodmin & Wenford Railway before the travel date. Where credit is agreed the client should pay within 28 days of the invoice.

Changes, Cancellations and Refunds

The deposit is not refundable, although it may be possible to transfer the booking to another date. An administration fee of £5 may be charged.

Full payment will be required unless 7 days notice of cancellation is given in writing.

Damage
The client will be held responsible for any damages caused by the clients or their guests, agents, employees etc and will be charged the full cost of repairs.

Special Events

Special Fares will apply for these events. See the individual leaflets for details.

Tickets purchased in advance may have a discount if purchased 7 days before the event.

All tickets are ‘day rover tickets’ and do not have reserved seats.

Passengers with tickets do not need to visit the ticket offices and can board the trains at any of our stations.

Full payment is required at the time of booking.

When payment has been processed, tickets will be dispatched via the method selected when you made your purchase.

Tickets will be posted as soon as possible. Please allow 14 - 21 days for delivery.

For late bookings, tickets will be held at reception. The location of this will be advised.

Changes, Cancellations and Refunds

Tickets are not refundable but it may be possible to transfer them to another date.

An administration fee of £5 may be charged.

Murder Mystery / Steam Beer & Jazz / Dining Trains / Steam & Cream Tea Trains

Tickets must be purchased in advance.

Tickets include travel, entertainment and a meal. Seating is reserved on Murder Mystery, Dining Trains & Steam & Cream trains.

Full payment for tickets must be at the time of booking or within 7 days, except for parties of more than 8 people.

Parties of more than 8 people may pay 25% of the total cost as a non-refundable deposit. This deposit must be received within 7 days of booking or the order will be cancelled without notice. The remaining balance must be received no later than one month before travel.

Bookings will be cancelled if the necessary payment is not received within the required timescale.

An administration fee will be charged per transaction at the time of booking.

Menu choices must be received no later than 7 days before the date of travel.

Changes, Cancellations and Refunds

Deposits are not refundable.

Tickets are not refundable but may be transferred to another date, depending on availability and providing 7 days notice has been given to the railway.

An administration fee of £5 may be charged.

Late Arrivals

Under no circumstances will the train be delayed for latecomers, even if the rest of the party is already on the train.

No refunds will be given for missed trains.

Santa Specials

Tickets include travel, entertainment, seasonal refreshment and a visit to the grotto. Children are entitled to see Santa and receive a present.

Nobody is permitted to travel without a ticket, regardless of their age.

Passengers under 1 year of age are classed as infants, children are aged between 1 and 14 years of age and passengers over 14 years old are classed as adults.

Only infants and children receive presents from Santa.

The railway must be notified of any children or adults with special needs at the time of booking and we will make every effort to accommodate them.

No dogs are allowed to travel on the Santa Specials.

All seats are reserved.

Full payment for tickets must be at the time of booking or within 7 days, except for parties of 20 people or more.

Parties of 20 or more people may pay 25% of the total cost as a non-refundable deposit. This deposit must be received within 7 days of booking or the order will be cancelled without notice. The remaining balance must be received no later than one month before travel.

Bookings will be cancelled if the necessary payment is not received within the required timescale.

An administration fee will be charged per transaction at the time of booking.

Tickets must be shown at reception and then taken through the grotto with you, in order to see Santa.

Changes, Cancellations and Refunds

Deposits are not refundable.

Tickets are not refundable but may be transferred to another date, depending on availability and providing 7 days notice has been given to the railway.

An administration fee of £5 may be charged.

Late Arrivals

We advise you to allow at least 30 minutes before the time of departure to park your car, check in at reception and board the train.

Under no circumstances will the train be delayed for latecomers, even if the rest of the party is already on the train.

No refunds will be given for missed trains.

Seats on later trains will be subject to availability and you may be charged an administration fee of £5.

Tornado Terms and conditions



All tickets are sold subject to availability, and there is limited availability for each ticket type.

Tickets for travel entitle the ticket holder to a return trip from Bodmin General to Bodmin Parkway only. Due to structure/curve restrictions Tornado will not travel on the Boscarne line.

Upon booking, your booking reference will be e-mailed to you. Tickets and additional information will be sent at a later date in advance of the event.

This is a ticketed event and all tickets for travel should be booked in advance.

Tickets are for specific travel times. You will be able to be on the platform around 20 minutes ahead of your departure time.

The whole experience will last approximately 1 hour 30 minutes minimum (you may then choose to stay for other activities). You must ensure you arrive in time for your departure. Please note that if you turn up late you will not be able to join the trip, or join a later train as space is limited and all seats will be booked in advance.

All passengers must depart from Bodmin General. We regret that it will not be possible to join the train at Bodmin Parkway. If you intend to arrive at Bodmin Parkway by rail, we recommend the local bus service to bring you to Bodmin General.

No through ticketing will be possible over the course of the event.

Please pay special attention to information sent out with tickets which covers arrival and parking. It is the responsibility of the ticket holder to ensure they arrive at Bodmin General in sufficient time to board their booked train.

In addition to Tornado, there will also be the opportunity to ride on our Heritage Diesel Observation Train on the Boscarne line. There will be a £4 supplement for this trip, payable in cash only onboard on the day for those wishing to travel.

Please note that Tornado is not able to run round trains at Bodmin Parkway due to platform clearances and therefore these services will have Tornado at one end and another steam locomotive at the other end of the train.

Dogs are permitted, and should be paid for in cash on arrival on the day of travel at the standard fare of £1. Please note we anticipate a high volume of passengers so please consider whether this is a suitable event for your dog.

There is limited space onboard each scheduled trains for wheelchairs. If you do have special access requirements, please contact us in advance. Please note that is a fraudulent act to change or amend tickets in any way without the full authority of Bodmin & Wenford Railway.

In the event of a disputed ticket or seating position the Guard/Train Manager will use their master seating plan to resolve the dispute. The Guard/Train Manager's decision will be final in resolving disputes of this nature on the day. An investigation will be held by the Bodmin and Wenford Railway’s Management team after the event.

Important Notice

Please be aware that the steam engine used on the Tornado train trips are maintained to the highest standards. It may however be necessary (due to urgent repairs or breakdown) to use an alternative engine to Tornado.

In the event of high fire risk we may be unable to operate steam locomotives on our line. In this unlikely event, diesel locomotives will be used.

The Bodmin & Wenford Railway reserves the right to change the rostered locomotives, including Tornado, or to run Diesel powered locomotives without notice and no refunds will be given in this instance.

In the extremely unlikely event of the trip being cancelled and no trains running on these days, then a full refund or alternative dates will be offered. The Bodmin and Wenford Railway will not be held responsible for other costs incurred (e.g. including but not limited to travel or accommodation costs).

Tornado dining train: This train will travel from Bodmin General to Bodmin Parkway and back twice i.e. two full return trips of the Bodmin Parkway branch due to the fact that Tornado cannot operate over the Boscarne Branch.

Please note that demand for the dining train is expected to be very high. The first class coaches that will be used for this train have tables for two and tables for four. We will sit bookings for two people on tables of two wherever possible. Once the tables for two been booked up, bookings for two people may be booked onto a table for four people sharing with two other people. If you would like to book a table for two and the only tables available are tables for four people, then a table for four can be booked for two people only on the payment of a £45 supplement. Please contact the office directly to arrange this.

Tornado footplate experience: Tickets for footplate trips are very limited and sold subject to availability. This experience is unsuitable for those with limited mobility and wheel chair users due to the space in the locomotive and the step up into the engine.